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Return Policy

Playful Pup Bakery is all about making your pup healthier and happier – which in turn should bring their owner (you), joy.

We have spent a lot of time creating products to suit every dog’s nutritional, entertainment and growth needs.

However we realize that OUR dog treats are 100% natural animal products (the vast majority) which means there is a large variance even in the one product range, depending on the specific breed selected, the season, the drying process etc. IF we find major long term changes to product look, we change our images as soon as practical.

However occasionally dog treats fail to please the dog or their owner so subject to the conditions below, if any product you purchase from us and it is found to be defective, Playful Pup Bakery will happily replace the product, or offer you a refund.

TREATS ‘RETURNS’ and REFUNDS

To start the refund process, please contact us at hello@PlayfulPupBakery.com but also continuing reading to help better understand the process.

As we mostly sell healthy dog treats, this policy focuses on treats.  We believe in providing the fairest policy available and that means to current and future customers. That is why if you have purchased a treat that you have changed your mind about or your dog doesn’t like, we typically don’t offer a refund or exchange.  We are unable to accept even unopened quality products because we know that we can’t safely resell a product once it has left our company. 

This is why we ask pup owners to choose wisely, and if you are not sure, please contact us for advice.  We also ask that you consider buying the smallest sample size versions of the product until you are sure that your dog will enjoy the treat. And yes, under exceptional circumstances we can find an alternative solution, we like to be creative, cooperative and assist our fellow pup owners above and beyond, where possible.

If a product is unspoiled and unopened and you request that we exchange it for something else, depending on the nature of the product, under exceptional circumstances we may consider this – however as dog health is our priority we rarely risk accepting a returned product to resell, which means that your postage costs and us receiving it will most likely be of little value to either of us.

SPOILED PRODUCTS

Due to the, natural, often organic and completely nutritious value of our Playful Pup Bakery treats, it is possible that spoilage of the treats can occur even when storing them in a cool, dark and airtight container.

But even with preservatives, products can spoil, because they are FOOD.   If you think that the treat may not be edible, please contact us within 30 days of you receiving the treat so we can discuss the details of the issue.  Noting that many treats can have a whitening or color shift of the product due to the particular drying process used by us.

We like to trust our fellow pup owners, so unlike many companies we will not put you through effort of returning your dog treats and giving you thousands of restrictive rules. We would like to discuss the treat you believe is spoiled, get a high res well lit photo and understand what went wrong so we can prevent such issues in future.


THEN, typically we will either present the option of:


  • Refunding the original purchase price of that product
  • Sending a replacement of the same product or products up to the same value
  • Offering a discount on future orders (to be used within three months of purchase) up to the spoiled treats value.

We are an exceptionally reasonable company based on the best products and customer service. We work very hard to get and keep our customers so we treat all of your questions and queries very seriously and aim to resolve issues to your satisfaction.

GIFT CARDS

Unfortunately at this time, we cannot offer a refund on any gift card purchases

MEMBERSHIP PREPAY

When prepaying for a membership, we cannot refund any amount if you wish to cancel your membership early. We offer the option to prepay for a membership in an effort to offer you a discount on the product.

DAMAGES AND ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.

This policy is explained only to help you understand that we are the good guys doing our best to make pups and owner’s happy. You can always contact us regarding any questions at hello@playfulpupbakery.com